Luxury Roundtable
Comment

Columns

Are you customer-obsessed? Here is why you should be

September 29, 2023

Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More

 

By Robyn Rawlings

This content is accessible only to members of Luxury Roundtable. We would love for you to become a member and enjoy the many benefits soon after. Please click here to enroll as a member of Luxury Roundtable. Already a member?
 
NEW INTELLIGENCE

MOST READ
  1. Global luxury spending, at $1.6 trillion, is flat for 2024 as 50M customers leave market and top customers question exclusivity value prop 
  2. Webinar on March 23: AI Guided Workshop 
  3. Announcing the Luxury Marketing Summit May 13 in New York. Join Us! 
  4. Global luxury spending to stay flat at $1.66 trillion in 2025 as shopper base shrinks 
  5. Growth mirage: Are luxury consumers buying more – or paying more? 
  6. Hermès, Brunello Cucinelli, Mytheresa, Bain and McKinsey win Luxury Roundtable Awards 
  7. How luxury brands should retain the attention of Very Important Clients and One-Percenters in China and elsewhere 
  8. Free webinar May 20: How Luxury Agents and Brokers Should Navigate the Real Estate Market 
  9. Out-of-home advertising’s allure for luxury brands 
  10. Is luxury prepared for increased private equity capital flow?  


MORE IN Columns
Growth mirage: Are luxury consumers buying more – or paying more?
April 30, 2026
Why Egypt is safer bet long-term for luxury brands eyeing Arabic-speaking Middle East
March 24, 2026
Why luxury retail is rethinking retail media
March 18, 2026
Experiential luxury, cars and beauty driving Indian luxury market
March 13, 2026
The chokehold of Carolyn Bessette Kennedy: Style frozen in time and the architecture of luxury
March 5, 2026
How should global luxury firms navigate a destabilized Middle East?
March 4, 2026



RECENT INTELLIGENCE
Growth mirage: Are luxury consumers buying more – or paying more?
April 30, 2026
15 days left – Register now for the Luxury Marketing Summit New York
April 27, 2026
Announcing the Luxury Marketing Summit May 13 in New York. Join Us!
April 22, 2026

7 days left – have you registered for the Luxury Women Leaders Summit New York?
April 8, 2026
2 weeks left for Luxury Roundtable’s Leaders Summit April 15!
April 2, 2026
3 weeks left! Register now for Luxury Women Leaders Summit New York
March 24, 2026