Luxury Roundtable
Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

This content is accessible only to members of Luxury Roundtable. We would love for you to become a member and enjoy the many benefits soon after. Please click here to enroll as a member of Luxury Roundtable. Already a member?
 
NEW INTELLIGENCE

MOST READ
  1. Mercedes-Benz turns to ChatGPT generative AI for internal communications
  2. Why authentic PR and brand communications are key for luxury’s recovery 
  3. India report: Why global brands are betting big on the country’s emerging elite 
  4. Nov. 14 Podcast: How Hermès Creates Desire and Demand Against the Odds 
  5. With 340,000 millionaires, New York tops global list of wealthiest cities
  6. How retailers can use buyer signals that matter 
  7. Luxury Stance Podcast: Why Q1 earnings results offer clues to luxury brands' strengths and weaknesses 
  8. Webinar April 24: The Wealth Report 2024 and How the Old Real Estate Rulebook Doesn't Apply 
  9. Free webinar Nov. 21: How luxury is being redefined and what it means for brands and you 
  10. Experiential luxury, cars and beauty driving Indian luxury market 


MORE IN Retail
Growth mirage: Are luxury consumers buying more – or paying more?
April 30, 2026
2 weeks left for Luxury Roundtable’s Leaders Summit April 15!
April 2, 2026
Why luxury retail is rethinking retail media
March 18, 2026
The urgency for women in luxury to enter and retain leadership roles
March 11, 2026
How should global luxury firms navigate a destabilized Middle East?
March 4, 2026
Free-trade deals with US, EU turn India from Silk Road to strategic superhighway for global luxury brands
February 20, 2026



RECENT INTELLIGENCE
Invitation to join Luxury Marketer’s community
June 3, 2026
Call for nominations: Luxury Women Leaders to Watch 2027
June 3, 2026
Announcing Luxury Roundtable’s newest product: Luxury Marketer
May 29, 2026

Content and photos from the Luxury Marketing Summit May 13-14, 2026
May 16, 2026
Last chance to register for Luxury Marketing Summit May 13 in New York
May 11, 2026
Why you should attend the Luxury Marketing Summit May 13
May 5, 2026