Luxury Roundtable
Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

This content is accessible only to members of Luxury Roundtable. We would love for you to become a member and enjoy the many benefits soon after. Please click here to enroll as a member of Luxury Roundtable. Already a member?
 
NEW INTELLIGENCE

MOST READ
  1. Luxury brands reallocating marketing spend toward experiential, digital channels: report 
  2. Headlines: Saint Laurent, Mikimoto, Neiman Marcus, Isabel Marant, AR
  3. How luxury brands should retain the attention of Very Important Clients and One-Percenters in China and elsewhere 
  4. Announcing the 3rd annual Luxury Real Estate and Design Summit Oct. 14 in New York 
  5. India’s luxury decade: How homegrown conglomerates are rewriting the playbook 
  6. Out-of-home advertising’s allure for luxury brands 
  7. Announcing Luxury Roundtable's 2024 calendar of events and intelligence 
  8. Announcing the Luxury Marketing Summit May 13 in New York. Join Us! 
  9. Webinar Feb. 21: Wealthy on the Move: Cars, Jets and Yachts 
  10. Will the luxury shopper spend more in 2025? 


MORE IN Retail
Growth mirage: Are luxury consumers buying more – or paying more?
April 30, 2026
2 weeks left for Luxury Roundtable’s Leaders Summit April 15!
April 2, 2026
Why luxury retail is rethinking retail media
March 18, 2026
The urgency for women in luxury to enter and retain leadership roles
March 11, 2026
How should global luxury firms navigate a destabilized Middle East?
March 4, 2026
Free-trade deals with US, EU turn India from Silk Road to strategic superhighway for global luxury brands
February 20, 2026



RECENT INTELLIGENCE
Photos from the Luxury Commercial Real Estate Summit 2026
September 22, 2026
Announcing the 3rd annual Luxury Real Estate and Design Summit Oct. 14 in New York
September 21, 2026
1 week left to meet America’s leading luxury property developers!
September 8, 2026

3 weeks left for luxury’s No. 1 conference for retail, office and mixed use
August 25, 2026
Meet our Sept. 16 summit speakers who shape America’s skyline
August 4, 2026
Announcing the Luxury Commercial Real Estate Summit New York Sept. 16
July 22, 2026