Luxury Roundtable
Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

This content is accessible only to members of Luxury Roundtable. We would love for you to become a member and enjoy the many benefits soon after. Please click here to enroll as a member of Luxury Roundtable. Already a member?
 
NEW INTELLIGENCE

MOST READ
  1. Free webinar May 20: How Luxury Agents and Brokers Should Navigate the Real Estate Market 
  2. Boucheron buys Parisian workshop to bolster high jewelry production 
  3. Tania Bulhões, new owner of French porcelain icon Royal Limoges, eyes potential of US market in global homeware push 
  4. Top interior designer Alexa Hampton to keynote Women in Luxury Real Estate Summit New York June 4 
  5. WEBINAR Jan. 31: Trends and Opportunities in Luxury Real Estate Worldwide 
  6. How HNW and ultra-affluent consumers qualify new relationships and introductions 
  7. Final chance to register for Luxury Outlook Summit New York 
  8. Content from Luxury Roundtable's Luxury Outlook Summit 2026 and AI in Luxury Summit 2026 New York 
  9. Luxury fashion sector needs to reinvent amidst widespread global slowdown 
  10. Webinar Dec. 5: Luxury's Crisis with Fleeing Younger Gens and Dwindling Exclusivity: Next Steps 


MORE IN Retail
Growth mirage: Are luxury consumers buying more – or paying more?
April 30, 2026
2 weeks left for Luxury Roundtable’s Leaders Summit April 15!
April 2, 2026
Why luxury retail is rethinking retail media
March 18, 2026
The urgency for women in luxury to enter and retain leadership roles
March 11, 2026
How should global luxury firms navigate a destabilized Middle East?
March 4, 2026
Free-trade deals with US, EU turn India from Silk Road to strategic superhighway for global luxury brands
February 20, 2026



RECENT INTELLIGENCE
What you need to know – and do – as luxury regains its footing
July 1, 2026
Extended call for nominations: Luxury Women Leaders to Watch 2027
July 1, 2026
Call for columns and thought leadership on luxury trends and issues
July 1, 2026

Call for nominations: Luxury Women Leaders to Watch 2027
June 3, 2026
Announcing Luxury Roundtable’s newest product: Luxury Marketer
May 29, 2026
Content and photos from the Luxury Marketing Summit May 13, 2026
May 16, 2026