Retail
October 12, 2023
Twenty-three percent of respondents to the Kearney survey would increase their spend if shops were to enhance the in-store shopping experience. Source: Kearney
By Staff reports
Slow recovery from the pandemic and the end of revenge buying has prompted a disconnect between price-centric models and new customer expectations, affecting traveler spending on retail.
{"ct":"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","iv":"d05c12b798e00fe989ab87eb172682f8","s":"58e609d285e597b1"}
Share your thoughts. Click here