Retail
October 12, 2023
Twenty-three percent of respondents to the Kearney survey would increase their spend if shops were to enhance the in-store shopping experience. Source: Kearney
By Staff reports
Slow recovery from the pandemic and the end of revenge buying has prompted a disconnect between price-centric models and new customer expectations, affecting traveler spending on retail.
{"ct":"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","iv":"ce481b0e9be6a2f31552ec4d9f52ed7e","s":"e50a58028142bb72"}
Share your thoughts. Click here