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August 27, 2024

Harrods' H beauty store in Lakeside. Image: (c) Austin Hutton

The fourth in a series of annual executive summits organized by Luxury Roundtable, the Luxury Retail Forum New York on Thursday, Sept. 12 focuses on how luxury retailers and brands with bricks-and-mortar and online stores should recalibrate their experiences for earning customer loyalty in a challenging environment.

Please click or tap here to register for Luxury Roundtable's Luxury Retail Forum New York Sept. 12

ON THE AGENDA

Bal Harbour Shops: The Immersive Approach to Retail Amidst the Great Mall Overhaul

Luxury Shopper Behavior Evolution Across Channels and Generations

Global State of Luxury Retail

CEO POV: Vestiaire Collective and Mytheresa

Changing Role of Customer and Employee Experiences In-Store, Online and on Mobile

Bloomingdale’s: How Small-Store Format Bloomie’s and Digital Optimization Point the Way to the Future

Generating Desire and Loyalty: Strategy Rethink on Branding and Marketing, Store Design, Pricing, Merchandising, Brand Collaborations and Sustainability

UBS: U.S. Consumer Macro Trends and State of the Luxury Consumer

Flagship Retail and Its Relevance in Iconic Cities

How Customer Obsession Can Boost Brand and Product Performance

Leadership and its Effect on Profit

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Bal Harbour Shops CEO Matthew Whitman Lazenby will headline the Luxury Retail Forum in New York on Sept. 12, discussing his plans for the United States' highest-grossing shopping center. Seen here: Fendi store at Bal Harbour Shops. Image: Bal Harbour Shops

Please click or tap here to register for Luxury Roundtable's Luxury Retail Forum New York Sept. 12

PROGRAM AGENDA

Emcee: Doria Dallos, Luxury Roundtable

8:15 AM

Welcome Address

Recalibrating Experiences for Customer Loyalty

Mickey ALAM KHAN, CEO, Luxury Roundtable

Seth Rutman, vice president of wealth management, UBS Financial Services

8:30 AM

Bal Harbour Shops: The Immersive Approach to Retail Amidst the Great Mall Overhaul

The leader of the United States’ highest-grossing shopping center talks luxury retail trends, how to innovate and the role of AI in customer experience, as well as the allure of mixed-used developments combining shopping, hospitality, dining, residences and entertainment

Speaker:

Matthew Whitman Lazenby, president/CEO, Whitman Family Development

In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable

9:00 AM

Luxury Shopper Behavior Evolution Across Channels and Generations

How has affluent and wealthy shopper behavior changed as monobrand stores proliferate even as ecommerce gains ground and younger generations veer toward experiences? What repercussions will Gens Y, Z and Alpha’s distinct shopping patterns have on the future of luxury retail, retailers and brands?

Speakers:

David Martin, senior vice president of leasing, Swire Properties’ Brickell City Centre

Judy Duzich, vice president and general merchandise manager, Century 21

Melissa Durliat, buyer, Grace Bay Resorts

In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable

9:45 AM

Global State of Luxury Retail

What is the status of luxury retail? Which markets, retailers and brands are performing and why? How should luxury retailers and marketers course correct to gain or retain market share? And is the rise of big luxury groups such as LVMH, Kering, Richemont, Chanel, Hermès and Swatch Group inexorable?

Speaker:

James Wright, executive director, Interbrand

10:15 AM

Sponsored Networking Break

Mingle with speakers and delegates, network, or grab a snack and drink

10:45 AM

CEO POV: Vestiaire Collective and Mytheresa

How should luxury retailers attract and retain customers amidst competition from other sectors such as travel and hospitality that are banking on customer desire for exquisite, memorable experiences? How is luxury ecommerce evolving? What is the growing global popularity of preowned luxury and fashion designerwear indicating? What is the role of a retail destination in the Age of AI and Endless Choice?

Speakers:

Samina Virk, CEO for North America, Vestiaire Collective

Heather Kaminetsky, CEO for North America, Mytheresa

In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable

11:30 AM

Changing Role of Customer and Employee Experiences In-Store, Online and on Mobile

Delivering stellar experiences in-store and seamless shopping on digital channels is a sine qua non in the current retail environment. Employee experience matters as much as customer experience, but earning the loyalty of both constituencies is getting harder. How to switch approach from product centric to customer centric? Also, where does AR, VR and the metaverse fit in?

Speakers:

Elana Drell-Szyfer, CEO, ReVive Skincare

Sharon del Valle, general manager, Kosé America

Sarah Lynn Sandal, regional manager, Marina Rinaldi USA

Andrew Stanleick, private equity senior advisor

Kathryn MacGovern, senior manager for marketing, events and retail, Tanya Taylor

Moderator:

Sharon Osen, CEO, Brandifference

12:15 PM

Sponsored Networking Lunch

Network and lunch with fellow delegates and speakers

1:00 PM

Bloomingdale’s: How Small-Store Format Bloomie’s and Digital Optimization Point the Way to the Future

A highly curated, ever-evolving small-store format, Bloomie’s seeks to bring the best of luxury department store chain Bloomingdale’s to local neighborhoods as retail shop formats adjust to market preferences. Another nod to ecommerce is Bloomingdale’s emphasis on digital optimization to capture customers as they shop online and on mobile. What is Bloomingdale’s retail strategy?

Speaker:

Rachel Abeles, senior vice president of customer and revenue growth, Bloomingdale’s

In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable

1:30 PM

Generating Desire and Loyalty: Strategy Rethink on Branding and Marketing, Store Design, Pricing, Merchandising, Brand Collaborations and Sustainability

If luxury has an edge over other sectors, it is in generating desire among customers and prospects. However, loyalty is fickle among generations beyond baby boomers and Gen X. It does not help that aspirational and wealthy consumers have also pulled back spending. Retailers will have to reframe their marketing, pricing, merchandising, partnership and environmental approaches to stay relevant in the years ahead. Also, what are winning strategies to combat lower discretionary spending?

Speakers:

Andrew Farrell, director for store design for North America, Estée Lauder

Stacy Shaw, vice president of the luxury division, Starboard Cruise Services

Scott Carmack, vice president for strategic accounts, Sparks

Marie Driscoll, principal, Driscoll Advisors

Moderator:

Brian Ehrig, partner and global head of fashion and luxury, Kearney

2:15 PM

UBS: U.S. Consumer Macro Trends and State of the Luxury Consumer
The U.S. consumer’s health has been underestimated in the past couple years, being in better shape than counterparts in most other countries. However, areas of weakness are emerging. This session will focus on the strength of balance sheet, magnitude of wealth creation, housing and equity wealth, and the Top 1 percent and Top 20 percent. Also under discussion will be trends in the luxury consumer market and sectors, highlighting behaviors, willingness to spend on experiences and other emerging patterns.

Speaker:

Sunny Mehra, executive director, U.S. equities, consumer sector, UBS Chief Investment Office

2:45 PM

Sponsored Networking Break

Mingle with speakers and delegates, network, or grab a snack and drink

3:00 PM

Flagship Retail and Its Relevance in Iconic Cities

Why is it important for a brand to have a flagship store in iconic cities? Why are brands buying their own buildings on flagship avenues in the hundreds of millions of dollars? What are the iconic streets that need to be watched? Can a brand be an Internet star and be a player in the bricks-and-mortar world?Speakers:

Missy Pool, flagship leader, Apple

David Hurley, president for North America, Watches of Switzerland Group USA

Moderator:

Soozan Baxter, CEO, Soozan Baxter Consulting

3:45 PM

How Customer Obsession Can Boost Brand and Product Performance

Retailers and organizations must diagnose their level of customer obsession maturity so that customer obsession can drive growth and not just be a catchphrase that they toss around to feel better about their old inside-out strategies.

Speaker:

Fiona S. Swerdlow, vice president and research director, Forrester Research

4:15 PM

Leadership and its Effect on Profit

With the markets transitioning to the new economic world, leadership is more important than ever. Many retailers and brands are facing shrinking margins, difficulty finding and keeping the right people, and delivering a consistent level of service reflective of their brand. How to address these challenges with an objective review of leadership?

Speaker:

Dan Elzer, president, The Training Academy

4:45 PM

4D's from the Luxury Retail Forum

What retailers and brands should keep doing, stop doing, start doing and do differently in the year ahead.

Speaker:

Mickey ALAM KHAN, CEO, Luxury Roundtable

Networking

Please click or tap here to register for Luxury Roundtable's Luxury Retail Forum New York Sept. 12

The Luxury Retail Forum will bring together top retailers and luxury brands to discuss how to woo discerning affluent and wealthy shoppers in a market with soft demand

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