Luxury Roundtable
Comment

Retail

Low consumer trust today is threat to repeat-purchase behavior: Forrester

June 27, 2023

Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research Finding a product or service error or seeing a company saying or doing something that appears to contradict values that it or the consumer stands for leads Asian consumers to act. Respondents in the United States, Canada, Germany and Australia are more likely to say that they will do nothing if an issue arises than those in metro China, Hong Kong and metro India. Source: Forrester Research

 

By Mickey Alam Khan

Trust is not abstract – it is specific and measurable. That is the chief conclusion of a new study on the state of global consumer trust from Forrester Research.

This content is accessible only to members of Luxury Roundtable. We would love for you to become a member and enjoy the many benefits soon after. Please click here to enroll as a member of Luxury Roundtable. Already a member?
 
NEW INTELLIGENCE

MOST READ
  1. Registration open for Luxury Retail Forum New York Sept. 12. Join us! 
  2. See who's speaking at Luxury Roundtable's June 4 home and design summit 
  3. Free webinar May 20: How Luxury Agents and Brokers Should Navigate the Real Estate Market 
  4. The fine line between puffery and false advertising
  5. Visit New York's most exclusive skyscraper – register now for our Oct. 30 real estate forum 
  6. Out-of-home advertising’s allure for luxury brands 
  7. How to create a memorable first impression in an online meeting 
  8. Rolls-Royce to invest $370M+ in British manufacturing expansion as it prioritizes higher price per bespoke car 
  9. Attitudes to overseas and domestic luxury travel maturing in India 
  10. Have you registered for Luxury Women Leaders Summit New York? 


MORE IN Retail
How HNW and ultra-affluent consumers qualify new relationships and introductions
March 12, 2025
India report: Why global brands are betting big on the country’s emerging elite
December 6, 2024
Last chance: Inviting nominations for the Luxury Roundtable Awards for 2024
December 4, 2024
Global luxury spending, at $1.6 trillion, is flat for 2024 as 50M customers leave market and top customers question exclusivity value prop
November 13, 2024
2025 likely to be time of reckoning for many fashion brands: report
November 11, 2024
Tania Bulhões, new owner of French porcelain icon Royal Limoges, eyes potential of US market in global homeware push
November 11, 2024



RECENT INTELLIGENCE
See who’s speaking at Luxury Roundtable’s June 4 summit focused on home and design
May 12, 2025
Free webinar May 20: How Luxury Agents and Brokers Should Navigate the Real Estate Market
May 12, 2025
See who’s speaking at Luxury Roundtable’s June 4 home and design summit
May 6, 2025

29th Annual American Art Conference to open May 8-9 with ‘Crafting the Dream’ theme
May 1, 2025
Top interior designer Alexa Hampton to keynote Women in Luxury Real Estate Summit New York June 4
April 24, 2025
Photos from Luxury Roundtable’s Luxury Women Leaders Summit New York April 9
April 12, 2025