Every decision, action and process should be driven by a deep understanding of, and commitment to, meeting customer needs and exceeding their expectations. Image credit: Cover-More
Are you customer-obsessed? Here is why you should be
Posted By Luxury Roundtable Columnist On In Advertising and marketing,Columns,Marketing,News,Research | No Comments
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","iv":"89bb0b63047a1a0ba23a9583c645da25","s":"6de85d44b23fee1d"}